UPDATE:

MindTime Psychology continues to be committed to ensuring the wellbeing of our clients, their families and our staff during this time.  After much consideration, we have continued to evolve our plan to approach the coming weeks.

Updated Plan (Effective from 1st July 2020):

 

  • We have transitioned back into face to face appointments for clients that are comfortable coming into the clinic.  

  • We will continue to be offering Telehealth sessions via Phone, Coviu (video call), Zoom (video call), and other modes (as long as we are able to under the Medicare  Telehealth items);

  • If you are considering Telehealth services, please consider if this is an appropriate option for you or your child.  Some people may find it difficult to engage in Telehealth consultations, however we are here to support you with this and try and find a solution to ensure everyone can continue to access support where needed.

 

Existing Bookings:

All existing bookings will remain the same and will be confirmed via our regular methods.  

 

If Telehealth is the preferred engagement form at this time, an information sheet will be sent through to each client for steps to be engaging in Telehealth.

 

Reception:

We will continue to have reception support available during usual business hours via phone and email to support you and answer any queries you have during this time.

 

New Referrals:

MindTime Psychology will continue to be able to accept new referrals at this time, and we will be monitoring all contact routes as closely as possible to ensure prompt follow up of any referrals.  This includes referrals by phone, fax, doctor correspondence and email. 

 

Crisis Support:

Whilst we completely understand that the current world climate may result in significant escalations in stresses for members within our community, MindTime Psychologist is not a crisis service and will not be able to provide acute response in emergency situations.  As always, support services are available in an emergency, and can be contacted 24 hours a day / 7 days a week:

 

  • Lifeline  13 11 14

  • Beyond Blue  1300 22 4636

  • Acute Care Team 1300 64 2255

  • Child and Youth Access Team (07) 5635 6392

  • Kids Helpline  1800 55 1800

Please do not hesitate to contact us if you have any questions or further concerns at this time.

Important Changes to services from Tuesday 31st March 2020:

 

MindTime Psychology is committed to ensuring the wellbeing of our clients, their families and our staff during this time.  As changes are being made worldwide, MindTime Psychology is acutely aware of the need for services to be adapted to ensure continued support is available at this time.  After much consideration, a plan has been developed for how we plan to approach the coming weeks.

 

On 13th March 2020, it was announced that Medicare was introducing new Telehealth items for clients during the COVID-19 crisis that met criteria as a vulnerable/isolated patient.

 

An extension has since been announced that from Monday 30th March 2020, these new Medicare  Telehealth items would be extended to allow all eligible Australian to access ongoing psychology support via telehealth services.

 

In light of this announcement and due to the inability to guarantee the safety of everyone attending our clinic, the difficult decision has been made to transition from seeing clients face-to-face, to providing our services completely via Telehealth (video or phone sessions) from Tuesday 31st March 2020 for the foreseeable future.  Whilst the duration of this is unclear at this time, and is expected to remain for the duration of the COVID-19 crisis, it will not be forever.

 

Effective from Tuesday 31st March 2020:

 

  • We ask that clients do not attend their sessions in person(unless there is extenuating circumstances that have been discussed and cleared by the treating psychologists prior to the appointment);

  • We will be offering (and have already been engaging in) Telehealth sessions via Phone, Coviu (video call), Zoom (video call), and other modes;

  • If you are considering Telehealth services, please consider if this is an appropriate option for you or your child.  Some people may find it difficult to engage in Telehealth consultations, however we are here to support you with this and try and find a solution to ensure everyone can continue to access support where needed.

 

Existing Bookings:

All existing bookings will remain the same and will be confirmed via our regular methods.  Our reception team or psychologist will contact you by phone either prior to or at the time of your appointment to discuss your preferred mode of contact (telephone or video call).

 

An information sheet will be sent through to each client for steps to be engaging in Telehealth.  It is also accessible from our website.

 

Reception:

We will continue to have reception support available during usual business hours via phone and email to support you and answer any queries you have during this time.

 

Where possible, please contact us via email at info@mindtimepsychology.com.au with any queries as we are anticipating that phone lines may experience higher congestion at certain times due to higher demand. 

 

New Referrals:

MindTime Psychology will continue to be able to accept new referrals at this time, and we will be monitoring all contact routes as closely as possible to ensure prompt follow up of any referrals.  This includes referrals by phone, fax, doctor correspondence and email. 

 

Crisis Support:

Whilst we completely understand that the current world climate may result in significant escalations in stresses for members within our community, MindTime Psychologist is not a crisis service and will not be able to provide acute response in emergency situations.  As always, support services are available in an emergency, and can be contacted 24 hours a day / 7 days a week:

 

  • Lifeline  13 11 14

  • Beyond Blue  1300 22 4636

  • Acute Care Team 1300 64 2255

  • Child and Youth Access Team (07) 5635 6392

  • Kids Helpline  1800 55 1800

 

We thank all members within our community for their understanding and patience at this time as we roll out these new initiatives to ensure all our clients and their families remain supported.  We are confident that we will be able to find a solution for each person to ensure ongoing treatment, and we aim to continue to provide the same quality of intervention and support via telehealth services as we do via face-to-face consultation.

 

Please do not hesitate to contact us if you have any questions or further concerns at this time.